Terms of Service

1. Agreement to Terms

By visiting, accessing, or using the website located at puzzledcomforthvac.link (the "Site") or placing a telephone call to our referral dispatch line at (321) 666-8870, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with any part of these Terms, you must discontinue your use of this Site and its related communication channels immediately.

2. Description of Services & Independent Contractors

Puzzled Comfort HVAC operates as an independent informational resource and telephone referral service connecting consumers in Apache Junction and the East Valley with third-party heating, ventilation, and air conditioning contractors.

Important Clarification: Puzzled Comfort HVAC does not perform direct contracting, engineering, or mechanical repairs. All on-site diagnostic testing, system installations, maintenance, and warranty obligations are performed exclusively by independent, third-party contractors.

You enter into any service agreement, estimate, or contract solely with the independent contractor who performs the on-site work. We encourage all consumers to verify active contractor licensing, bond standing, and workers’ compensation coverage through the Arizona Registrar of Contractors at roc.az.gov.

3. Telephone Communications & Recording Consent

When you call our telephone line at (321) 666-8870, you acknowledge and consent that your call may be monitored or recorded for quality assurance, training, and dispatch coordination purposes.

You represent that all information you provide during a telephone call—including your address, equipment symptoms, and contact information—is truthful and accurate.

4. Disclaimer of Warranties

The informational content, pricing estimates, troubleshooting checklists, and materials on this Site are provided on an "AS IS" and "AS AVAILABLE" basis for general educational purposes.

Puzzled Comfort HVAC makes no representations or warranties of any kind, express or implied, regarding the accuracy, completeness, reliability, or timeliness of site materials or the workmanship, pricing, or conduct of any independent contractor with whom you are connected.

5. Limitation of Liability

To the maximum extent permitted by applicable law, Puzzled Comfort HVAC, its owners, operators, and agents shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with:

• Your access to, browsing of, or reliance on materials published on this Site.
• Any acts, omissions, delays, estimates, workmanship, or contracts provided by independent contractors.
• Any property damage, mechanical failure, or personal injury occurring at your premises.

6. Intellectual Property

All text, site layouts, graphics, icons, and software components on this Site are the property of Puzzled Comfort HVAC or its content providers and are protected by United States copyright and trademark laws. You may not copy, reproduce, or republish content without prior written permission.

7. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law principles. Any dispute arising from these Terms or the use of this Site shall be resolved exclusively in the state or federal courts located in Pinal County, Arizona.

8. Contact Information

If you have questions or concerns regarding these Terms of Service, please contact us by phone at (321) 666-8870 or by mail at: Puzzled Comfort HVAC, 1101 W Apache Trail, Suite 5, Apache Junction, AZ 85120.